Delivery and returns
Bikes
Bikes are sold ready to ride. We assemble and safety-check every bike before it leaves the shop. You can collect your bike from 14 Millrace Lane, or we can deliver it within 10 miles of Hollowbrook for £28.00. Delivery is on weekdays and takes up to 3 working days after we confirm your order.
Parts, clothing and accessories
Orders under £50.00 pay £4.95 for tracked courier delivery. Orders of £50.00 and over are delivered free. Delivery takes 2 to 3 working days. We do not deliver outside the United Kingdom.
Returns
You can return unused parts, clothing and accessories within 30 days with your receipt, for a refund to the original payment method. A bike can be returned within 14 days if it has not been ridden outside and is in its original condition. We refund within 5 working days of receiving the item.
Faulty goods
If something is faulty, contact us and we will repair, replace or refund it, as the Consumer Rights Act 2015 requires.
Repairs
Repair work is guaranteed for 3 months. If the same fault comes back in that time, we will fix it free of charge.